1. Reporting the complaint:
- All communication or notification of violations is to be reported directly to the Condo Association within 1 week of said occurrence.
- Communication / Notification of said violations should be directed to: either (1) Carbrera enforcement person on-site for the Hialeah complex, or (2) If enforcement person is unavailable, please email your complaint to “enforcement@cabrerapm.com” or call Cabrera Property Management services at “1-800-691-6264”.
2. Who can initiate a complaint: An owner, a guest, a tenant, or a subcontractor of the condo association can initiate complaints. An owner may make a complaint on behalf of a tenant.
3. Content of complaint: When a complaint is initiated it MUST include the following information:
- Name, unit number, and call back number of the individual reporting the incident.
- Date and time of the incident
- Nature of the violation (i.e. excessive noise past ordinance times, littering in the common areas by renters or tenants, accessibility to common areas)
- Unit involved in and the unit or units affected by said incident.
- For Parking Violations: Make and Model and license plate of the offending vehicle
- If applicable, indicate if law enforcement had been notified, and/or summons issued.
- Optional: A digital photograph may be helpful as additional verification, when appropriate.
Lack of the required information potentially invalidates the complaint as there is not ‘Acceptable Proof’
4. Follow-up action and timeliness:
- Affected parties will be notified by phone within 72 hours from when the complaint was received.
- If fines are to be waged against the offending party it is the duty of the Condo Association Board to levy those fines appropriate for said violations within a 5 business day period.
- Such action will be in the form of a written notification, and sent via postal mail. Fines must be paid within a 30-day period from date of written notification.
- If not paid within 30 days, the fine becomes part of that unit’s condo assessment fees with the applicable enforcement and collection policies set forth in the Association Master Deed, By-Laws and Rules and Regulations.
- If fines are waged, Association Board must further provide ‘Acceptable Proof’ of the offense. Owners and Association Board agree that ‘Acceptable proof’:
- Voice mail or email of reporting party with all specified info required.
- Police report or summons (if available)
- Pictures (if available).
5. Appeals process:
- The time period for appealing starts when both parties are notified (as in 4.1) and lasts for a period of 5 business days.
- Must notify at least one Association Board member. Notification must be done via telephone, or email.
- Association Board must vote on all appeals if the fine is to still be applied.
- Association Board must reach a decision in 5 business days.
- Association Board decision is final.